Privacy policy

1. About this policy

Wedding Bands Australia is operated by Rainbo Feela Pty Ltd (ABN 62 136 867 439). In this policy, we, us and our refer to Rainbo Feela Pty Ltd.

We understand that privacy matters. This policy describes how we manage personal information supplied to us or collected when you browse the Site, make an enquiry, work with us, list an act or otherwise interact with our business.

Personal information means information or an opinion about an identified person, or a person who is reasonably identifiable, whether or not the information is true or recorded in a material form.

2. What we may collect

Depending on how you deal with us, the personal information we collect may include:

• your name, email address, telephone number and other identifying or contact details;
• details about your wedding or event, such as the date, venue, location, guest numbers, entertainment preferences, shortlist, budget and enquiry notes;
• records of products or services bought from us or supplied to us, together with invoicing and payment information where a booking or supplier relationship progresses;
• responses and material submitted through surveys, feedback, competitions, promotions, activities or events;
• your communication preferences and choices about receiving marketing from us or relevant third parties;
• government-issued identification or proof-of-address documents where identity verification is legally required;
• account or platform details, including usernames and passwords where accounts are offered, IP address, searches, browsing activity and information collected through cookies, pixels and analytics tools;
• artist, contractor, employee or applicant information, including professional history, experience, licences, authorisations and other suitability information; and
• any other information you choose to give us in a message, call, form or conversation.

Sensitive information

Sensitive information receives additional legal protection. It can include racial or ethnic origin, political opinions, religion, trade-union or professional association membership, philosophical beliefs, sexual orientation or practices, criminal records, health information and biometric information.

We may encounter sensitive information when it is relevant to working with you. For example, you may tell us about dietary, health, accessibility or safety requirements for a wedding or performance. We collect sensitive information only with consent or where the law otherwise permits.

3. How we collect information

We may collect personal information:

• directly from you in person, by telephone, by email, in an online conversation or through the Site;
• when you complete an enquiry, artist-registration, event, newsletter, survey or other form;
• when you use an AI-assisted tool, chatbot or automated recommendation feature we make available;
• from a network-partner website when you make an enquiry through that partner;
• through websites or software we operate, including through cookie, analytics and marketing providers described below; and
• from publicly available sources.

If we receive personal information about you from another person, we protect it under this policy. Anyone giving us another person’s information must have that person’s permission or another lawful basis to do so.

4. Why we collect and use it

We collect, hold, use and disclose personal information where reasonably necessary to:

• work with you as a client, artist, supplier, contractor or other business contact;
• respond to enquiries, support requests and other communications;
• help with artist options, availability, quotes, bookings and event coordination;
• keep business, enquiry, administrative, billing and invoicing records;
• operate, secure, analyse and improve our websites, applications and social media channels;
• conduct market research and business development;
• send advertising or marketing about events, experiences and other matters we reasonably consider relevant, subject to your choices and applicable law;
• run competitions, promotions and other benefits;
• assess employment, contractor or artist applications;
• develop, test, train and improve approved AI-assisted or automated systems where legally permitted and appropriate; and
• comply with legal obligations or exercise rights permitted by law.

How sensitive information is used

We use or disclose sensitive information only for a purpose you consent to, the primary purpose for which it was collected, a directly related secondary purpose, or another purpose authorised or required by law.

Where we reasonably believe there is a serious risk to someone’s life, health or safety and it is impracticable to obtain consent, we may contact emergency services or speak with an appropriate family member, partner or support person.

5. Who we may share information with

We disclose personal information only when it is reasonably necessary for our business, you have consented, or the law permits or requires it. Recipients may include:

• artists and their authorised representatives where needed to respond to an enquiry or support a booking;
• our employees, contractors, related entities, agents and business partners;
• network-partner websites connected with an enquiry you made through their platform;
• IT, data-storage, hosting, server, email-delivery and security providers;
• analytics, cookie, advertising and marketing providers;
• approved third-party AI providers, such as Anthropic, where they process information to supply an AI-assisted feature;
• payment-system operators and processors;
• lawyers, accountants, bankers, auditors, insurers and insurance brokers;
• courts or tribunals in connection with unpaid goods or services;
• courts, tribunals, regulators and law-enforcement bodies when authorised or required by law, for actual or anticipated proceedings, or to establish, exercise or defend legal rights;
• our advisers, a prospective purchaser and that purchaser’s advisers if our business merges, is acquired, or sells some or all of its assets; and
• another recipient where required or permitted by law, including in response to a subpoena.

Sharing sensitive information

We disclose sensitive information only with consent or where the law permits. Depending on the circumstances, a permitted recipient may be an employee, contractor, related entity, IT or storage provider, professional adviser, transaction adviser or purchaser, court, tribunal, regulator, law-enforcement body, analytics or cookie provider, or another person required or permitted by law.

6. Storage and overseas disclosure

We store personal information in Australia. Some service providers may store, transfer or access information outside Australia. Where we disclose personal information overseas, we do so in accordance with the Australian Privacy Principles and take reasonable steps appropriate to the circumstances.

We keep personal information only for as long as reasonably needed for the purposes described in this policy, including legal, accounting, dispute-resolution and security requirements. When lawful and practical, information that is no longer required is destroyed or de-identified.

7. Your choices and privacy rights

Providing information

You do not have to give us personal information. If you choose not to, we may be unable to answer an enquiry, check an artist’s availability, prepare a quote, progress a booking or work with you as a client or supplier.

Marketing and unsubscribing

You can opt out of direct marketing or other optional communications by using the unsubscribe facility in the message or by contacting us. We will action valid unsubscribe requests in accordance with applicable law.

Access

You may ask for access to personal information we hold about you. An administrative fee may apply where legally permitted. In some circumstances the law allows us to refuse access. If that happens, we will explain the reason and any available complaint pathway as soon as reasonably possible. Where another form of access would still meet your needs, we will take reasonable steps to provide it.

Correction

If information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please ask us to correct it. We will take reasonable steps to correct it promptly. If the law permits us to refuse, we will explain why and tell you how you may complain about that decision.

8. Artificial intelligence and automation

We may use artificial-intelligence and machine-learning tools in our operations and services, including tools supplied by third parties. We use them only where they are reasonably necessary for the business and legally permitted.

How AI may assist

AI-assisted systems may help with analysis and data processing, routine tasks and communications, service improvement, personalisation, quality assurance, customer support, enquiries, booking assistance and artist recommendations.

If an AI agent is made available on the Site, it is an automated system rather than a human representative. We aim to identify that clearly.

Automated recommendations and decisions

Automated tools may use personal information such as stated preferences, enquiry or booking history and browsing behaviour to recommend artists or help prioritise enquiry workflows. This can affect which artists are presented and the order or speed in which an enquiry is handled.

Where an automated decision could reasonably be expected to significantly affect a person’s rights or interests, we will provide the information and safeguards required by applicable privacy law.

AI providers and information used

Information processed by an approved AI provider may include conversation history, enquiry details, preferences and browsing behaviour. We use contractual and technical safeguards designed to require providers to handle personal information consistently with privacy law.

Our safeguards

Information generated or inferred about you through AI is treated as personal information. Our safeguards include:

• human oversight of significant AI-assisted decisions;
• training staff to understand limitations and verify outputs before relying on them;
• processes for checking the accuracy of AI-assisted outputs;
• technical and organisational security measures;
• testing and monitoring for accuracy and reliability; and
• regularly assessing, documenting and addressing privacy risks and impacts.

9. Security and content made public

We use reasonable physical, electronic and managerial safeguards designed to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

No internet transmission or storage system is completely secure. Information sent to or from us over the internet is transmitted at your own risk, and we cannot guarantee absolute security.

Reviews and other public content

We may allow reviews, comments, photographs or other user-generated content to be submitted for publication. Anything you choose to publish may be accessible to the public, including people not connected with us. We cannot control how others use or misuse information you make public and are not responsible for the privacy, security or accuracy of content you choose to publish, or a third party’s later use of it.

10. Cookies, pixels and analytics

We may use cookies, tracking pixels and similar technologies on the Site and in emails. Cookies are small text files stored by your browser. Tracking pixels are small, usually invisible images that send information when loaded rather than storing information on your device.

These technologies do not, by themselves, tell us your email address or directly identify you. They can recognise a returning browser, remember preferences, measure use and enable advertising or retargeting on social and other online services. If you later provide personal information, it may be connected with cookie or pixel data.

You can refuse some or all cookies in your browser. Ad-blocking or privacy tools may block pixels, and some email providers can block remote images. Blocking essential technologies may prevent parts of the Site from working, while blocking optional technologies may reduce personalisation.

Google services

We may use Google Analytics Advertising Features. Google and other vendors may combine first-party cookies or identifiers with third-party advertising cookies or identifiers to collect technical and usage information. You can use the Google Analytics opt-out browser add-on, manage advertising through Google My Ad Center, and read how Google uses information from partner sites.

Meta services

We may use Meta tools such as the Meta Pixel, advanced matching and Conversions API to measure advertising and deliver more relevant advertising on Meta platforms. You can review and disconnect activity shared by businesses through your Meta settings. See Meta’s Privacy Policy for further information.

Change your tracking choice

Optional analytics and advertising storage remain off until you choose. Your newest selection replaces your previous active choice. Necessary storage remains enabled because it supports forms, security and evidence of your privacy selection.

11. Other websites and sign-in providers

The Site may link to websites we do not control. Their privacy practices are governed by their own policies, not this one, and we are not responsible for how they protect information you provide to them.

Single sign-on

If we offer sign-in through Apple, Google, Facebook or another provider and you choose to use it, we receive information in accordance with the privacy settings you selected with that provider. Depending on those settings, this may include your name, provider ID, username or handle, profile image, gender, age, language, friends or follows, and other information you choose to share.

We use that information to create and maintain your profile. You may ask us to delete personal information received from Google or Facebook by contacting us and specifying the information concerned. If we lawfully refuse a deletion request, we will explain why.